Wickersley Health Centre

OPENING HOURS

EMERGENCY OUT OF HOURS COVER

In you have an urgent condition, which occurs outside the practice's opening hours, you may follow one of the following routes:

1. Dial 999 - in absolute emergency.

2. Visit the Accident and Emergency Department at the your hospital.

3. Ring Care UK, who provide out of hours emergency cover for the practice on 0333 200 4054.
(Ringing the usual practice number (0845 1211 740) out of hours will transfer you automatically to Care UK)

4. Ring NHS Direct, who provide telephone health advice on 0845 4647.

5. Visit the Rotherham Community Centre Walk-in Centre, Greasbrough Road, Rotherham.

DISABLED ACCESS

Wickersley Health Centre has full disabled access. There are ramps at all entrances both to the health centre and the pharmacy. External and internal doors are wider for wheelchair access. There is also a disabled toilet.

COMMENTS, SUGGESTIONS AND COMPLAINTS

We are happy to accept and consider comments and suggestions from all patients. Please post or hand your suggestions in a sealed envelope addressed to Mrs P Davies, Practice Manager. As with all general practices, we operate an in-house complaints procedure. All complaints should be addressed to Mrs P Davies, practice manager. Once in receipt of your complaint we will formally address the issue with the persons involved. When we look into your complaint we shall aim to:

1. Find out what happened.

2. Discuss the complaint with you via the telephone or in person.

3. Make it possible for you to discuss the problem with those concerned if you would like.

4. You will be kept up to date during the investigations of the complaint.

5. You will receive in writing an explanation of any findings in relation to the complaint.

6. We will make sure you receive an apology - when this is appropriate.

7. Identify what we can do to reassure you that the issue or situation will not happen again.

8. You will have the option to contact Rotherham Primary Care Trust if the complaint is not resolved at the practice level.

ACCESS TO PATIENT INFORMATION

The Data Protection Act (1998) gives the patient right to gain access to any personal data about them which is held at the practice. A request must be made in writing, after paying the appropriate fee. The practice must disclose the data within 40 days of receiving the request. Patients have the right to be informed of the information held, in way that they may understand. The GP may withhold information if there as not been a reasonable interval since the applicant last had access to the records, if the disclosure is likely to cause serious harm to the physical or mental health or condition of the patient or any other person or which could lead to the identification of another individual.

REMOVAL OF VIOLENT OR ABUSIVE PATIENTS

The GP partners of the practice hold the right to remove any patient from the practice list with immediate effect if a patient commits an act of violence against a person or behaved in such a way that any person has feared for their safety.